Zendesk Sell Review – Is the Sales CRM Worth It?

Zendesk Sell is the sales CRM available from Zendesk, a popular and robust platform that many consider to be the best helpdesk software out there. So, does Zendesk Sell live up to the hype of its customer service counterpart or are sales not really its strong suit?

Our research found that while Zendesk is the best helpdesk software, Zendesk Sell on its own doesn’t offer much, particularly when compared to other top CRMs for sales. However, when joined with the top tier helpdesk software, it can be a formidable combination offering a lot of seamless integration between customer service and sales teams. The real question is: should you invest in Zendesk Sell?

In this review, we’ll cover everything from features and pricing to competitors and FAQs, to make sure you fully understand what you’re getting into with Zendesk Sell.

In This Guide:

• Zendesk Sell Pricing
• Does Zendesk Sell Have a Free Plan?
• Zendesk Sell Review: Key Features
• Other CRM Alternatives
• About Our Research
• Verdict: Is Zendesk Sell a good option?
• Frequently Asked Questions

Zendesk Sell Quick Fact File

Zendesk Sell has a lot of competition when it comes to Sales features and functionality, but there are still some bright sides that make it an option on its own. Here’s a quick fact file to help you get a clear picture of what Zendesk Sell has to offer.

• Zendesk Sell has good customization options, including custom dashboards, VoIP functionality, and seamless integration with Zendesk’s helpdesk software.
• Zendesk Sell offers robust team and project management features, but they are relegated to the more expensive plans, starting at $99 per user, per month.
• Zendesk offers limited Sales features and customer support options compared to other CRMs for sales teams.
• Zendesk Sell is on the expensive side of the sales CRM spectrum while not offering much to make up for it.
• Zendesk Sell is more scalable the other options due to its potential integration with the Zendesk helpdesk software.

Check out our Zendesk pricing guide for more information on the full Zendesk suite.

Zendesk Sell Pricing

Zendesk Sell offers four different pricing plans: Team, Growth, Professional, and Enterprise. These plans range in price from $19 per user, per month to $150 per user, per month, offering more features the more you pay.

Take a look at how these pricing plans match up below and keep scrolling to learn more about each plan:

Zendesk Sell Team – $19 per user, per month

While this plan is certainly cheaper than the $25 per user, per month starter plan from Salesforce, the Team plan isn’t necessarily cheap. Zoho CRM, for example, starts at only $14 per user, per month and offers a lot more when it comes to features. Heck, you don’t even get web forms for lead capture with this plan, so you’ll almost certainly need to upgrade if you want to reach your more eager potential customers.

Zendesk Sell Growth – $49 per user, per month

This plan jumps up big in price and it doesn’t add that much more than access to more advanced analytics. You’ll add web forms for lead capture and email templates for email communication, but you’re still missing out on all the team infrastructure plans that make Zendesk Sell a viable option for businesses. And with Freshsales offering the same features at only $39 per user, per month, it’s hard to justify Zendesk Sell at this price point.

Zendesk Sell Professional – $99 per user, per month

This is the plan that really unlocks some of the value of Zendesk Sell. Team and project management tools, custom automation builders, and lead scoring, all features that can save you a lot of time and make you a lot of money. Still, at $99 per user, per month, you’re investing a lot when those same features are available for cheaper ($90 per user, per month) with HubSpot.

Zendesk Sell Enterprise – $150 per user, per month

If you’re a larger business and need stuff like advanced customization and unlimited pipelines, this plan might be your move. However, there are other CRMs much better suited to enterprise-level businesses, like Salesforce or HubSpot, and unless Zendesk is your go-to helpdesk software, you might be better off elsewhere.

Does Zendesk Sell Have a Free Plan?

Unfortunately, Zendesk Sell does not have a free plan, unlike other tools like Zoho CRM and HubSpot. However, it does offer a 14-day free trial for all its plans, so at least you can test it out for two weeks before you make a commitment.

Zendesk Sell Review: Key Features

Zendesk Sell didn’t score particularly well in our research when it came to features, but it does shine in some areas, which could be exactly what you’re looking for. Here are a few features that Zendesk Sell offers that may be of interest to your business:

Contact database

While it’s not necessarily the best CRM for contact database management, Zendesk Sell does offer some robust functionality when it comes to keeping track of your customer information. You can see the entire communication history and utilize list segmentation features with duplicate detection. It doesn’t offer social media integration, though, which more popular options like Zoho CRM do.

Team and task management

Another area in which Zendesk Sell excels is team and task management, which can help you organize your projects a bit more effectively. Across all paid plans, Zendesk Sell offers task management and team communication, as well as calendar management, although it does require an integration. It doesn’t offer a unified inbox like Pipedrive and other options, but still, that’s a good setup at the starting price.

Scalability

Zendesk Sell’s highest score across our research was for scalability for one particular reason: integration with Zendesk helpdesk software. Because we consider it to be one of the best helpdesk software out there, this integration brings Zendesk Sell from a middle-of-the-pack sales CRM to a top tier sales and customer service hub for your entire business.

How Does Zendesk Sell Compare to Other Providers?

If Zendesk Sell doesn’t sound like the right sales CRM for you and your business, have no fear! We’ve done a lot of research on these business tools, so you can choose the right one on the first try. Take a look at the Zendesk Sell alternatives below and check out our best CRM for sales guide for more information.

All in all, Zendesk Sell is a solid, mid-tier option in the CRM for sales world. It’s not less expensive than budget options like Zoho CRM and Freshsales and it doesn’t offer more features than the top dogs like Salesforce and HubSpot, making it hard to recommend on its own. Still, with that Zendesk helpdesk software integration in its back pocket, you can never count it out as a option for your business.

About Our Research

Tech.co doesn’t mess around when it comes to our business software research. In fact, our team spends hours upon hours of our time testing CRM products, comparing feature catalogs, and perusing pricing plans to learn as much as possible about these platforms and give you a better idea of what they can offer your business.

When it comes to CRM software like Zendesk Sell, we have a specific set of criteria we use for analysis. Here are the metrics by which we rate and rank Zendesk Sell and other top CRM platforms:

• Pricing – How much the software costs and whether it offers a free plan.
• Customization – Whether it offers customizable fields, dashboards, and other tools.
• Features – How large the feature catalog is and at what price point certain features become available.
• Team infrastructure – Whether the platform offers team and task management features.
• Customer support – How available and responsive the help and support teams are for the platform.
• Scalability – Whether your business can grow with the platform with customization features and unlimited processes.

To learn more about how we rate and rank business software, take a look at our research guide to peak behind the curtain of our process.

Frequently Asked Questions